REFUND PROCESS

[ Revision Date: April 2021 ]
If an event is cancelled, or a ticket purchaser wishes to cancel a ticket purchase [ which is subject to the Ticketpro Group’s cancellation policy found in our Terms of Service ], the following process will take place:
  • If you paid via credit card the refund should be done automatically, upon request of refund by the ticket purchaser. Please note: Any purchase made 6-12 months prior to the date of the request for a refund will require manual intervention in the form of an EFT refund.
  • If you paid via Ozow, this should be refunded automatically, upon request of refund by the ticket purchaser. Please note: Any purchase made 6-12 months prior to the date of the request for a refund will require manual intervention in the form of an EFT refund.
  • If you have paid via Instant EFT (Payfast), Mobicred, Masterpass, Snapscan or purchased tickets at a store: An EFT refund application will be submitted, see form to complete below.
EFT REFUNDS:
Please send the below details to info@ticketpros.co.za and kindly note that without these, we
will be unable to process your refund:
  • Name of event and city/area in which the event took or is to take place. Please use this information in the subject line of your email.
  • Transaction reference number that the refund relates to (this will be the 10-character number on the face of the ticket)
  • Account holder’s name
  • Bank name
  • Branch name
  • Branch code
  • Account number
  • Letter of confirmation of banking details (from your banking institution), and the date stamp on the letter must not be older than 3 months.
  • Note: If the name of the ticket holder is different from the name of the account holder, we will require a letter/e-mail approving the refund being paid into a different account.
  • The ticket purchaser must please scan and send the relevant ticket/s to us because we have had occasions where more than one refund is claimed on the same ticket.
  • Please allow 7-14 days for EFT refund payment to be completed.
  • No refunds will be carried out in-store.

Please note: this process may be updated at any time and the onus remains on the ticket purchaser to familiarise him/herself with the terms hereof.